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Have we mentioned we’re local?! 😊 While we obviously can’t meet our wonderful customers at the till point like in a local shop, we certainly want you to have an idea who we are. So here we go… Here’s the lovely team at No One and the people you’ll talk to throughout your whole journey with us.
Darren has been working in IT since the late 90s and has a wealth of experience in all aspects of technical service delivery. As one of No One’s Directors his role is varied, and he gets involved with most aspects of running the business.
Away from work Darren likes to listen to music and enjoys walking the family dog. He enjoys watching boxing, rugby, and MotoGP and lately has taken up golf. He’d also like to play guitar like Tony lommi but he’s finally realised that he can’t really play the guitar that well!
Drew is the other director of No One and heads up our network team. We won’t go into the nitty gritty of his job but basically his work interests mostly involve boxes with flashing lights (who doesn't love a flashing light?) and moving data from one place to another in the shortest amount of time.
Out of work Drew can often be found in a field as a local Scout leader or sometimes chasing a miss hit golf ball. He is also a fan of many sports, especially motor sports (watching more than playing). And, through his now grown-up children, he is also a fan of women's sport, especially rugby which both daughters play to a high standard.
Lisa is the Customer Success Executive at No One. Having worked in customer service for over 20 years she is very much a people person, a passionate employee and firm believer that a positive attitude goes a long way.
In her spare time, Lisa can be found down her local pub (lockdown allowing!) or enjoying a stroll on the beach. She is a keen tennis buff (watching not playing) and also appreciates watching a bit of rugby. She’s recently discovered the fun that can be had with her new virtual reality headset and loves getting lost in another universe.
Phill is our Software Development Manager at No One which means he gets to look after the ‘fun’ stuff like integrating all our systems so that they work seamlessly together.
When our Phill isn’t glued to a computer screen, he’s a keen mountain-biker/road-biker, runner and also enjoys Formula 1 and watching international rugby. If that wasn’t enough, he’s kept super busy with his two young children Eddie and Hollie.
With years of experience in accounts and back office functions, Tracey heads up the accounts department at No One and prides herself on delivering and achieving the best customer service she can to both staff and clients.
Married with two girls, family is everything to our Tracey. Away from work she devotes her free time to netball and even runs a local netball league. She’s also often found pitch or field-side watching her talented daughters pursue their sporting dreams in both rugby and netball.
Oli is our Senior Engineer at No One so he may be the one you meet if having your broadband installed or chat to if you want to go through any technical problems on the phone with us. He’s a lovely chap (we have to say that of course 😊) and will do his utmost to help anyone.
In his spare time, just like our director Drew, Oli is a Scout leader so loves all things outdoorsy, walking and camping and the like. He also enjoys travelling and spending time with his wonderful family.
Our favourite but random fact about Oli that he wants you to know – he doesn’t like cats but he loves cake (come on Oli, who doesn’t love cake!).
Ben is another one of our Support Engineers at No One so, just like Oli, you may have the pleasure or meeting him if you’re getting your broadband installed with us, or he’ll be the guy you discuss any technical issues with on the phone.
In his spare time Ben enjoys spending time with his family. His main hobbies are playing computer games and fishing (his biggest catch yet is a 12lb Carp).
You may have guessed from the surname, but Matt is our director Darren’s son. He’s another one of our Support Engineers at No One but, unlike all our other staff members, Matt is the only one that doesn’t live locally (*GASP IN HORROR*). Not satisfied with just moving a few miles away from his family, Matt lives in the windy city of Chicago in the USA. While he may not admit he misses his Sussex lifestyle, his relocation does cheekily allow us to offer 24/7 technical support thanks to the time difference, so we’ll let him off.
In his spare time Matt’s hobbies include Formula 1, chess and virtual racing with his brothers.
Matt is the latest addition to the No One team, employed as our new tech support go-to guy. Having worked in IT for over 20 years he has plenty of experience with lots of technical systems and hardware (we promised you we never use jargon so we won’t go into detail 😊).
In his spare time Matt loves socialising with friends and family and getting outdoors for plenty of countryside and woodland walks. He’s also a bit of a sports lover - especially when it comes to motorsport, rugby and golf.
Fabulous customer service at No one
I started a new contract with No one at the end of August 2021 and have had an exceptional experience so far. The setup took a couple of hours because of new cables but we were up and running very quickly, and what a difference the speeds made instantly. I would highly recommend this company for your full fibre needs.
16th Sep 2021
Wish I could give more than 5 stars
The customer service I received from these guys was off the scale.. Initially it didn't look like I could move to gigabit fibre but after a few calls and emails Noone had it sorted. Lisa kept me informed from start to finish and I was working within 1 week. Truly amazing work by the whole team.
30th Sep 2021
Absolutely delighted with the service and product
Gone are our days of paying a fortune for rubbish broadband from Virgin Media! We can get broadband all over our house and all the time. Absolutely over the moon with the changeover and installation. Go on, do it, move to No One.
1st Oct 2021
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