loading coverage checker...
There’s a great quote out there that says “Knowledge is having the right answer. Intelligence is asking the right question.”
In our opinion there’s no such thing as a silly question, but there are some that we’re asked quite a lot, so we’ve put them here just in case they help. As always though, we’re more than happy to chat through anything with you on the phone or via our online platforms so do feel free to get in touch.
“The internet’s not working” or “the internet signal is rubbish” are common phrases in many households, yet we can almost guarantee that isn’t the case. Most of the time it’s not even broadband that’s to blame, it’s the Wi-Fi connection and black spots causing the issue.
It’s no one’s fault (not us No One obviously), the world of technology is full of confusing terminology and if you’re not in the business or interested in the tech then why would you need to know?
Here’s our breakdown between the internet, broadband and Wi-Fi and our reasons why having an extender (a whizzy box that boosts your signal) may be a necessity in your property.
The process is easy. Simply use the availability checker, then choose and order your product. We will do the rest. A member of our team will contact you and keep you updated all the way. Typically, things take between 7 to 10 working days—we’ll always work as fast as possible to get you connected.
Before you place an order with us please check that you are not in contract with your existing supplier. OfCom (the regulator for communication services) has made it easier for customers to migrate away from existing suppliers but you need to check if you are in contract with your existing provider, and if you are what are the termination fees.
Our broadband contracts are 12 or 24 months on Openreach or 1, 3, 12, 24 months on CityFibre.
We can supply broadband to all parts of the UK and have commercial agreements with Openreach and CityFibre in different parts of the country. Our commercial agreements are what dictates how much we sell our broadband services for.
Different types of broadband use different technologies and deliver different speeds.
ADSL (Asymmetric Digital Subscriber Line) broadband is the oldest and slowest. This broadband is delivered on a copper wire all the way from your home, or business to the local exchange. You can get speeds up to 24Mbps but ADSL speeds reduce over distance because the copper cable is subject to many things that can slow the connection down.
Sitting in the middle is FTTC (Fibre-to-the-cabinet). Your broadband is delivered on a copper wire from your home to a local street cabinet and from here it is delivered to the local exchange on a fibre optic cable. You can get speeds of up to 80Mbps but FTTC speeds reduce over distance because of the connection from the local street cabinet to your home.
The latest technology is FTTP (Fibre-to-the-premises) or FTTH (Fibre-to-the-home). We call this technology Full Fibre because your broadband is delivered on a fibre optic cable from your home, or business to the local exchange. You can get speeds of up to 900Mbps with full fibre broadband as it does not suffer with the same loss of speed, over distance, as ADSL and FTTC.
Yes. Our engineers are all trained network engineers based on the south coast and are not reading from a script. They have access to monitoring and diagnostic tools and will be able to troubleshoot any problems you have.
All our broadband connections have unlimited bandwidth meaning you can download and upload as much as you want, at any time without incurring extra costs. We do not restrict, port throttle, or contend any of our connections.
Yes, we provide a wireless router with all our connections. The router is the Fritz 7530. If you take a 1 month contract the router is your property immediately as you pay for this upfront. On a 12 month and 24 month contract the router becomes your property at the end of the contract term. The router is not locked to us and can be used with another ISP. You are free to use your own compatible router and if you do so we will refund you £49.99 inc VAT. Please see our Terms & Conditions for more information
The answer is “we can do”. For most home broadbands we are now providing a dynamic ipv4 and ipv6 address. We can provide home customers a static ipv4 and ipv6 address if they want one. Business broadband is provided with a static ipv4 and ipv6 address as standard.
PLEASE NOTE: If you’re reading this question and wondering what on earth we are talking about, don’t worry. If you don’t know the terminology, then the chances are you 99.9% unlikely to require a static IP address but you can always ask one of our team members if you’re unsure.
If you are in a CityFibre Full Fibre area you can get 3 month's free broadband, on 12 and 24 month contracts. At checkout use code 3FREE. You will still be charged for the first month (including any router/installation fee if you select a 12 month contract) but you will have 3 month's free from month 2.
No One is a sister company to Trunk Networks and is a new brand established to provide residential customers with the fastest broadband possible. Trunk Networks has been providing business broadband and connectivity since 2008 and is also responsible for delivering dedicated gaming broadband via its Leetline brand. No One continues the traditions of Trunk Networks and Leetline which is to supply all our customers with the fastest broadband possible, backed up with fantastic customer service and support.
Fabulous customer service at No one
I started a new contract with No one at the end of August 2021 and have had an exceptional experience so far. The setup took a couple of hours because of new cables but we were up and running very quickly, and what a difference the speeds made instantly. I would highly recommend this company for your full fibre needs.
16th Sep 2021
Wish I could give more than 5 stars
The customer service I received from these guys was off the scale.. Initially it didn't look like I could move to gigabit fibre but after a few calls and emails Noone had it sorted. Lisa kept me informed from start to finish and I was working within 1 week. Truly amazing work by the whole team.
30th Sep 2021
Absolutely delighted with the service and product
Gone are our days of paying a fortune for rubbish broadband from Virgin Media! We can get broadband all over our house and all the time. Absolutely over the moon with the changeover and installation. Go on, do it, move to No One.
1st Oct 2021
When it’s time for a new broadband contract put us to the test...
We’ll remind you when your contract comes to an end
Fill in the details below and we will email you a reminder