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There’s a great quote out there that says “Knowledge is having the right answer. Intelligence is asking the right question.”
In our opinion there’s no such thing as a silly question, but there are some that we’re asked quite a lot, so we’ve put them here just in case they help. As always though, we’re more than happy to chat through anything with you on the phone or via our online platforms so do feel free to get in touch.
“The internet’s not working” or “the internet signal is rubbish” are common phrases in many households, yet we can almost guarantee that isn’t the case. Most of the time it’s not even broadband that’s to blame, it’s the Wi-Fi connection and black spots causing the issue.
It’s no one’s fault (not us No One obviously), the world of technology is full of confusing terminology and if you’re not in the business or interested in the tech then why would you need to know?
Here’s our breakdown between the internet, broadband and Wi-Fi and our reasons why having an extender (a whizzy box that boosts your signal) may be a necessity in your property.
The process is easy. Simply use the availability checker, then choose and order your product. We will do the rest. A member of our team will contact you and keep you updated all the way. Typically, things take between 7 to 10 working days—we’ll always work as fast as possible to get you connected.
Before you place an order with us please check that you are not in contract with your existing supplier. OfCom (the regulator for communication services) has made it easier for customers to migrate away from existing suppliers but you need to check if you are in contract with your existing provider, and if you are what are the termination fees.
Our broadband contracts are 12 or 24 months on Openreach or 1, 3, 12, 24 months on CityFibre.
We can supply broadband to all parts of the UK and have commercial agreements with Openreach and CityFibre in different parts of the country. Our commercial agreements are what dictates how much we sell our broadband services for.
Different types of broadband use different technologies and deliver different speeds.
ADSL (Asymmetric Digital Subscriber Line) broadband is the oldest and slowest. This broadband is delivered on a copper wire all the way from your home, or business to the local exchange. You can get speeds up to 24Mbps but ADSL speeds reduce over distance because the copper cable is subject to many things that can slow the connection down.
Sitting in the middle is FTTC (Fibre-to-the-cabinet). Your broadband is delivered on a copper wire from your home to a local street cabinet and from here it is delivered to the local exchange on a fibre optic cable. You can get speeds of up to 80Mbps but FTTC speeds reduce over distance because of the connection from the local street cabinet to your home.
The latest technology is FTTP (Fibre-to-the-premises) or FTTH (Fibre-to-the-home). We call this technology Full Fibre because your broadband is delivered on a fibre optic cable from your home, or business to the local exchange. You can get speeds of up to 900Mbps with full fibre broadband as it does not suffer with the same loss of speed, over distance, as ADSL and FTTC.
Yes. Our engineers are all trained network engineers based on the south coast and are not reading from a script. They have access to monitoring and diagnostic tools and will be able to troubleshoot any problems you have.
All our broadband connections have unlimited bandwidth meaning you can download and upload as much as you want, at any time without incurring extra costs. We do not restrict, port throttle, or contend any of our connections.
Yes. We provide a wireless router with all our connections. The router is the Fritz 7530. If you have a 1 month or 3 month contract the router remains the property of No One Internet. Please see our Terms & Conditions for more information
The answer is “we can do”. For most home broadbands we are now providing a dynamic ipv4 and ipv6 address. We can provide home customers a static ipv4 and ipv6 address if they want one. Business broadband is provided with a static ipv4 and ipv6 address as standard.
PLEASE NOTE: If you’re reading this question and wondering what on earth we are talking about, don’t worry. If you don’t know the terminology, then the chances are you 99.9% unlikely to require a static IP address but you can always ask one of our team members if you’re unsure.
No One is a sister company to Trunk Networks and is a new brand established to provide residential customers with the fastest broadband possible. Trunk Networks has been providing business broadband and connectivity since 2008 and is also responsible for delivering dedicated gaming broadband via its Leetline brand. No One continues the traditions of Trunk Networks and Leetline which is to supply all our customers with the fastest broadband possible, backed up with fantastic customer service and support.
No One has great reviews...
So happy to have finally found a company that can provide me with a service that actually works. I’m blown away by the Wi-Fi coverage of No One’s router and extender. I judge everyone else’s internet connections now as they are just so poor in comparison.
The easiest set-up I have ever had when it comes to broadband. I simply got a parcel in the post and then a wonderful engineer turned up and did the rest. He was so fast he didn’t even have time to finish his cup of tea.
It’s so quick. No complaints – literally! I have got one happy family where everyone can be connected on whatever device they want, in whatever room, and no one moans at me now to say the internet is slow.
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