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No One Limited Privacy and Customer Data Retention Policy
For the purposes of data protection laws, No One Limited (email@example.com| 03333 44 06 30) is the data controller when collecting and processing data from its own customers but is a data processor when dealing with data on behalf of a third party.
Fair and Lawful Processing
Many of the current regulations and processes No One adhere to require a person to be named as the subscriber for the service. An example of this may be a telephone number or broadband service that cannot be anonymous or unnamed or without an address for installation or emergency services purposes. Person(s) wishing to continue with services should, therefore, offer an alternative to allow No One to continue being able to continue providing existing services.
Information we collect
No One collects different kinds of information. Some of it is personally identifiable and some are non-identifying or aggregated, such as statistical data. Here are the types of information we collect or receive:
How we use your information (Processing your data)
No One uses your information for the following:
Sharing and Disclosure
There are times when communications and related content and other user information may be shared by No One. With consent, to comply with legal process, or to protect No One and our users. When we have your consent or if we believe that disclosure is reasonably necessary to comply with a law, regulation or legal request; to protect the safety, rights, or property of the public, any person, or No One; or to detect, prevent, or otherwise address fraud, security or technical issues. If we receive a law enforcement or other third party request for information we will provide prior notice to the subject of the request where we are legally permitted to do so.
Examples of sharing and disclosure are below and but not strictly limited to the following:
No One takes reasonable steps to protect the information you provide to us as part of your use of the No One service from loss, misuse, and unauthorised access or disclosure. These steps take into account the sensitivity of the information we collect, process and store and the current state of technology. When you enter sensitive information (such as sign-in credentials) we encrypt the transmission of that information using secure socket layer technology (SSL) and encrypt all data at rest. We follow generally accepted standards to protect the personal data submitted to us, both during transmission and once we receive it. All No One staff are trained and partake in refresher training in data protection.
Data Storage and Transfers
No One does not store or process data outside of the United Kingdom.
Data Subjects Rights & Data Protection Officer
Data Subjects have the rights in relation to their personal data under the Privacy Legislation. Those rights include:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. note that this right only applies to automated information which you initially provided consent for us to use or where we used information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.
Customers should contact the Data Protection Officer in relation to these queries. Please contact us via the website and a member of the team will respond to you.
No One may change this policy from time to time, and if we do we’ll post any changes on this page. If you continue to use No One’ services after those changes are in effect, you agree to the revised policy. If the changes are material, we may provide more prominent notice or seek your consent to the new policy.
Fabulous customer service at No one
I started a new contract with No one at the end of August 2021 and have had an exceptional experience so far. The setup took a couple of hours because of new cables but we were up and running very quickly, and what a difference the speeds made instantly. I would highly recommend this company for your full fibre needs.
16th Sep 2021
Wish I could give more than 5 stars
The customer service I received from these guys was off the scale.. Initially it didn't look like I could move to gigabit fibre but after a few calls and emails Noone had it sorted. Lisa kept me informed from start to finish and I was working within 1 week. Truly amazing work by the whole team.
30th Sep 2021
Absolutely delighted with the service and product
Gone are our days of paying a fortune for rubbish broadband from Virgin Media! We can get broadband all over our house and all the time. Absolutely over the moon with the changeover and installation. Go on, do it, move to No One.
1st Oct 2021
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